Today I had a nice opportunity to attend a session on "Logistics & Supply chain management of Mumbai Dabbawalas" by Dr. Pawan Agrawal held in my organization. He is a well known Educationist, Founder, Motivational speaker, Author to mention a few.
The talk was mainly about famous Mumbai Dabbawalas and how their system of delivering lunch boxes have helped Mumbaikars since decades. He spoke about the Dabbawalas, their passion and work culture. And how they have implemented a flawless system and running this since 1890. The details were staggering and I was really impressed. I was already aware of few facts about Mumbai Dabbawals like they having "Six Sigma" certification, how they use the local trains and etc. However below were few points which I learnt in this session:
- Only an existing employee can refer to a new candidate and have to take full responsibility of his efficiency. If the new candidate doesn't succeed in reaching the set expectations, he will be expelled and the guy who referred him will lose the chance of referring anyone else in the future.
- The new customers who seek Dabbawalas' service will have to go through background verification process before they are accepted.
Dr. Pawan Agrawal was equally impressive with his delivery of speech. Full of energy and humor which kept everybody's attention till the very last minute of an hour session. The session was more or less the same as the one which I've posted above.
This above video will be enough to know about Mumbai Dabbawalas.
And more details on Dr. Pawan Agrawal can be found at his website: http://www.drpawanagrawal.com
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